Some installers may encounter the issue “they cannot use RSC+ app to connect to the panel when Cloud ID is Online”.
Please use A-Link Plus software to connect to the panel and check below settings:
Network module programming -> Module 1# -> Basic Network Settings -> TCP Connections Enable
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35104878588/original/lbhJqzVkz5OINQgVL_NgqhCP6I3WE65fdA.png?1606871209)
Please DO NOT SET “TCP Connections Enable” to “Enable“. Please keep it as the Default setting “Disable“.