Customer Service the provision of service to customers before, during and after a purchase. It plays an important role in a company’s ability to generate income and revenue, as a bad customer experience can change the entire perception a customer … Click here to read more >>

With so many products on the market claiming to be “Dual Technology” it is easy to be caught in the marketing hype!    Dual Technology is specifically two different “technologies” being used to determine a genuine alarm condition. This specifically … Click here to read more >>

After 26 years in the electronic alarm industry and now continuing on in the last four years in paying for my sins against alarm suppliers by actually being one, I thought it would be of interest to share some of … Click here to read more >>

In our last post, we spoke about brands. I thought it would be fitting to go in to “our” brand…… In it’s 125 year history, Bosch has developed a high level of trust amongst it’s customers. Everyday around the world, … Click here to read more >>